Guarantee Terms

1. Promoter

These offers are made by The Digital Freight Hub Pty Ltd (ABN 95 679 739 783), Victoria ("DFH", "we", "us").

2. Offer period

The offers start on 14 October 2026 and run until we withdraw them. We will give at least 7 days' notice of withdrawal on this page. Requests received before withdrawal will be honoured.

3. Who can take part

You must:

1. be a business registered in Australia with an active ABN;
2. spend at least $2,000 (excluding GST) per month on domestic road freight, on average over the last 3 months;
3. be the owner, a director, or a person authorised to make freight decisions for the business; and
4. not have been a DFH customer at any time in the 12 months before your request.

4. Who can't take part

Carriers, freight forwarders, freight brokers, 3PL and 4PL providers, freight audit firms, DFH employees and contractors, and their related entities.

5. One per business

Each offer can be claimed once per ABN. Related bodies corporate (as defined in the Corporations Act 2001 (Cth)) count as one business.

6. Freight covered

Domestic road freight within Australia that DFH's carrier network services: general and palletised freight, and refrigerated freight on lanes where DFH offers a refrigerated service. Excluded: international, sea and air freight; dangerous goods requiring specialised handling; oversize or over-mass loads needing permits; parcels and satchels under 25 kg; and deliveries to locations our carriers do not service. We will tell you on the review call if any of your freight is out of scope.

7. Equivalent service

All comparisons are like for like: the same pickup and delivery postcodes; the same freight (number of items or pallets, dimensions and weight); the same pickup and delivery requirements (for example tailgate, hand unload, booking-in or residential delivery); and a transit time no more than 1 business day longer than your current service.

8. Price

"Price" means the total amount charged for a consignment excluding GST, including base rate, fuel levy and any standard surcharges shown on the invoice. It does not include charges caused by changes you make after booking or by inaccurate booking information (for example re-weigh or re-measure adjustments, futile pickups, waiting time, redelivery, storage or address changes).

9. Genuine documents

Invoices you provide must be genuine, recent (dated within the last 60 days) and show what your business actually paid. We may ask for supporting information. We can refuse or reverse a claim if information is false or misleading.

10. Confidentiality

We use your invoices and freight data only to prepare your review and quote. We will not share your rates with any third party, except carriers needed to price your freight, and then without identifying you. Personal information is handled under our Privacy Policy.

11. No obligation

You do not have to use DFH's services to receive the review or the $100 Savings Guarantee payment.

12. Your rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

13. Changes

We may change these terms by updating this page. Changes do not affect a review request or guarantee period that has already started.

14. Governing law

These terms are governed by the laws of Victoria, Australia.

15. Contact

Call 1300 893 240 or email logistics@thedigitalfreighthub.com.au.

16. What we offer

A free freight review. If we cannot find you a saving, we pay your business $100.

17. How to claim

1. Request a review through our ad form or website.
2. Within 14 days of our review call, send us at least one eligible invoice (clause 9) covering at least 5 consignments of in-scope freight (clause 6), plus any freight details we reasonably ask for.
3. Within 10 business days of receiving complete information, we will send you a written review showing our prices against your current prices.

18. What counts as a saving

A saving exists if DFH can offer a lower Price (clause 8) for equivalent service (clause 7) on at least one lane in your review. Our quoted prices will be valid for at least 30 days from the date of the review.

19. If there is no saving

We will pay $100 (GST inclusive, if applicable) by EFT to your business bank account within 14 days of you sending us your account details. We pay businesses only, not individuals.

20. When this guarantee does not apply

If you do not provide the information in clause 17 within the time allowed, or all of the freight provided is out of scope (clause 6).

21. What we offer

When you move freight to DFH, your first 30 days on the agreed lanes are price-guaranteed. If any consignment costs more than you were paying before, we refund the difference.

22. Who is eligible

Businesses that received a DFH review under Part B (or a DFH quote based on their invoices) and open a DFH account within 30 days of that review or quote. Account opening is subject to our standard terms of trade and credit approval.

23. Guaranteed lanes and baseline

Before your first booking we will confirm in writing (email is fine) the lanes covered ("Guaranteed Lanes") and your current Price for each, taken from the invoices you gave us ("Baseline"). The Baseline is fixed for the guarantee period.

24. Guarantee period

30 days from your first DFH booking on a Guaranteed Lane.

25. The refund

For each consignment booked through DFH on a Guaranteed Lane during the guarantee period, if our Price is higher than the Baseline for equivalent freight (clause 7), we refund the difference. Where your freight differs from the Baseline (for example more pallets or more weight), we compare against the Baseline rate scaled on the same rate basis.

26. Fuel levy

The Baseline includes the fuel levy shown on your invoice. The guarantee applies to the total Price, including any fuel levy change during the guarantee period.

27. How refunds are paid

You don't need to claim. Within 10 business days after the guarantee period ends, we will send you a statement comparing each consignment against the Baseline. Any refund is paid within 14 days of the statement, as a credit note or by EFT (your choice). If you think we missed something, tell us within 30 days of the statement.

28. Conditions

You must pay DFH invoices within your agreed terms. The guarantee does not apply to consignments booked on lanes that are not Guaranteed Lanes, or to charges excluded under clause 8.

29. No lock-in

You can stop using DFH at any time. The guarantee still applies to consignments booked during the guarantee period.

30. One guarantee period per business

See clause 5.